QUESTIONS & ANSWERS
FREQUENTLY ASKED QUESTIONS
Everything you need to know about ordering, delivery, payment and returns at Gulfayo.
Ordering
Do I need an account to order?
No. You can check out as a guest in under a minute. All we need is your name, phone number and delivery address.
Can I change or cancel my order?
Yes, as long as it has not been dispatched. Message us on WhatsApp as soon as possible and we will update or cancel it for you. Once a parcel is with the courier we cannot recall it.
Why do you call or message before dispatching?
Because we offer Cash on Delivery, we confirm every order before sending it out. It takes a moment and prevents wrong addresses and accidental orders.
Is the product I receive the same as the photos?
Yes. Product photos are supplied by the manufacturer and show the actual item. For a few products the colour may vary depending on available stock — where that applies, it is stated on the product page.
Delivery
How long does delivery take?
Orders are dispatched from our UAE warehouse within 0–1 working days and usually arrive within 1–2 working days after that.
Which areas do you deliver to?
All seven emirates — Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain. Remote areas may take one extra working day.
How much is delivery?
Delivery is free on every order across the UAE. There are no COD fees, customs charges or hidden extras.
How do I track my order?
You will receive tracking details by email or WhatsApp once your parcel is dispatched. If you have not heard from us within 48 hours of ordering, message us and we will check.
What if I miss the delivery?
The courier will try again or contact you to rearrange. Please make sure the phone number you enter at checkout is correct and reachable.
Payment
How do I pay?
Cash on Delivery — you pay the courier in cash when your order arrives. No card or bank account needed.
Do you accept card payments?
Not at the moment. Cash on Delivery is our only payment method for now. We will announce card payments when they are available.
Which currency are prices in?
All prices are shown in UAE Dirhams (AED) and include everything you pay.
Returns & Replacements
What if my item arrives faulty or damaged?
Every order is covered by a 3-day replacement guarantee. Contact us within 3 days of delivery with a photo or short video of the issue and we will arrange a replacement.
Can I return an item if I change my mind?
Our guarantee covers faulty, damaged or incorrect items. For change-of-mind requests, message us and we will do our best to help, though we cannot guarantee it once the item has been used.
How do I start a replacement?
Message us on WhatsApp with your order number and a photo or video showing the problem. We aim to reply within 24 hours.
About Gulfayo
Are your products checked before shipping?
Yes. Products go through a quality check at the warehouse before being dispatched to you.
How can I contact you?
WhatsApp is fastest. You can also use the form on our Contact page or email us. We reply within 24 hours, Saturday to Thursday.